Logement en mauvais état, qui n’est pas entretenu ou réparé car loué constamment. Propreté déplorable car pas de vigilance et de contrôle arrivées et départs. J’ai payé le service ménage et à mon arrivée, logement crasseux et poussiéreux.. Obligé de faire le ménage à minima pour pouvoir y vivre et manger. Malgré une proposition de remboursement pour le ménage, toujours pas de remboursement plus d’un mois après, tout comme la caution qui a été débitée de ma carte bancaire suite à une erreur de manipulation. Beaucoup de promesses avec un sourire sans les tenir..
Your Foncia manager's answer
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Bonjour Monsieur, nous regrettons que votre expérience n’ait pas été à la hauteur de vos attentes, la satisfaction de nos clients étant notre priorité. Suite à votre signalement, une équipe de nettoyage est intervenue immédiatement et a constaté des traces d’usure plutôt que de véritables salissures. Nous comprenons cependant que cela ait pu affecter votre perception du logement. Soucieux de notre transparence et de notre engagement, nous vous confirmons que les accords pris entre vous et l'agence seront respectés. Par ailleurs, nous souhaitons souligner que cet appartement est particulièrement apprécié et très demandé. Vous êtes le seul client à nous avoir fait de tels reproches, mais nous respectons votre ressenti et prenons note de vos remarques. Nous espérons avoir l’opportunité de vous offrir une expérience plus agréable à l’avenir et restons à votre disposition. Bien cordialement,
L'équipe Location Vacances
« Great little spot, right on top of the ski shops and gondola »
Fiachra
2025/03/01
Great budget spot, right on top of the lifts with lockers provided. Not the biggest place but worked perfectly for what we needed. Comes with lots of cooking equipment so was able to cook a good dinner too.
Your Foncia manager's answer
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Hello Fiachra, we are delighted that you liked our rental. We hope to welcome you again for an equally pleasant stay. Best regards,
L'équipe Location Vacances
« Accueil et ecoute »
Alain-Narbonne
2022/07/16
A l'ecoute des contraintes du client. Amabilité et professionnalisme
Your Foncia manager's answer
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Bonjour Monsieur, Nous vous remercions pour ces gentils compliments, nous avons eu plaisir à vous accompagner durant votre séjour et espérons vous retrouver bientôt dans notre belle région. Bien à vous,
Toute l'équipe de la Location Vacances
Briançon
Briançon is one of the most attractive cities to look for a holiday rental in more than one way. Marked by the genius of Vauban, it is first and foremost a town with an exceptional architectural heritage. Perched at an altitude of 1200m, it is considered to be the highest town in Europe. Ideally situated from a geographical point of view, it is ...
You are having trouble accessing your account? Your password does not work?
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It’s simple, click on forgotten password. We’ll send you a link via email to reset your password.
Tip: you can’t find the email? Check your spam folder.
How to pay for your holiday?
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The payment space is totally secure with the Paybox / 3DsecureV2 system. It helps you make the necessary payment via:
– Bank card (recommended) – the property is then immediately booked in your name.
– ANCV (National Holiday Vouchers Agency) Connect – the property is then immediately booked in your name.
– French ANCV (National Holiday Vouchers Agency) holiday voucher cheques
– Bank transfer
– Bank cheque
For bank cheques, holiday voucher cheques and transfers, the property benefits of a 5-day pre-booking period, to give the agency time to receive your payment. Please be warned that beyond the 5 days, the pre-booking period will end and the property will be available once again to the wider public.
Having selected your payment method, you will be asked to accept all sales terms and conditions.
Once the booking (or pre-booking) is made, you will receive a recap email at the email address you have provided in your client account.
At what point does one purchase a cancellation insurance?
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The cancellation insurance must be purchased at the same time as the accommodation is booked. It cannot be added after payment is made (whether in part or in full for the accommodation).
You’d like to find out more about our 100% Zen Insurance? Click here.
How to make changes to or cancel your booking?
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For any changes to your booking regarding dates, location, participants: please contact you Foncia agency.
For the addition of any of the comfort or skiing services, please visit your tenant space.
To cancel your holiday, please contact your holiday lettings manager. COVID-19 cancellation conditions: click here.
How to access the details of your booking?
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To find the details of your booking, visit your tenant space which can be accessed from our website homepage.
You will have access to the details of your booking (amounts already paid, remaining balance due and services booked). You will be able to look at your accommodation.
You will also receive the rental agreement via email.
