La prestation est normal sans plus ,nous avons signalé plusieurs soucis au niveau de l équipement de la location mais aucune réponse positive pour nos problèmes , pourtant nous leur ont envoyé des photos , pour nous cette location est nulle sauf la vue sur la mer,cette location est à bannir , tout est vétuste
Your Foncia manager's answer
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Bonjour Francis. B,
Nous sommes sincèrement désolés d'apprendre que votre expérience de location n'a pas répondu à vos attentes.
Vos commentaires concernant l'équipement et l'état de la location sont précieux et pris très au sérieux. Il est important pour nous de garantir à nos locataires une expérience agréable et nous regrettons que cela n'ait pas été le cas pour vous.
Nous sommes reconnaissants de votre retour, qui nous aide à améliorer nos services pour mieux répondre aux besoins de nos clients à l'avenir.
Cordialement,
Votre équipe location vacances.
« Déçue »
Vivi
2024/08/24
1ere fois au Lavandou appartement bien situé, beau balcon avec place de parking privé mais appartement sale (poussière) et vétuste (meubles de récupérations). Douche entre le wc et le lavabo donc compliqué pour y accéder. Impossible avec un bébé. Hyper chaud au dernier étage dans Clim invivable !
Le Lavandou et alentours
Le Lavandou, a little paradise on earth...
Let yourself be convinced by a holiday rental in Le Lavandou; this charming seaside resort on the Var Côte d'Azur, situated on the Mediterranean Sea, has all the makings of a small paradise on earth, which will seduce lovers of country walks and swimming.
You are having trouble accessing your account? Your password does not work?
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It’s simple, click on forgotten password. We’ll send you a link via email to reset your password.
Tip: you can’t find the email? Check your spam folder.
How to pay for your holiday?
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The payment space is totally secure with the Paybox / 3DsecureV2 system. It helps you make the necessary payment via:
– Bank card (recommended) – the property is then immediately booked in your name.
– ANCV (National Holiday Vouchers Agency) Connect – the property is then immediately booked in your name.
– French ANCV (National Holiday Vouchers Agency) holiday voucher cheques
– Bank transfer
– Bank cheque
For bank cheques, holiday voucher cheques and transfers, the property benefits of a 5-day pre-booking period, to give the agency time to receive your payment. Please be warned that beyond the 5 days, the pre-booking period will end and the property will be available once again to the wider public.
Having selected your payment method, you will be asked to accept all sales terms and conditions.
Once the booking (or pre-booking) is made, you will receive a recap email at the email address you have provided in your client account.
At what point does one purchase a cancellation insurance?
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The cancellation insurance must be purchased at the same time as the accommodation is booked. It cannot be added after payment is made (whether in part or in full for the accommodation).
You’d like to find out more about our 100% Zen Insurance? Click here.
How to make changes to or cancel your booking?
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For any changes to your booking regarding dates, location, participants: please contact you Foncia agency.
For the addition of any of the comfort or skiing services, please visit your tenant space.
To cancel your holiday, please contact your holiday lettings manager. COVID-19 cancellation conditions: click here.
How to access the details of your booking?
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To find the details of your booking, visit your tenant space which can be accessed from our website homepage.
You will have access to the details of your booking (amounts already paid, remaining balance due and services booked). You will be able to look at your accommodation.
You will also receive the rental agreement via email.
