Wohnung war in einem keinen sauberen Zustand.Boden war sehr dreckig.Ohne Strümpfe hatten wir schwarze Füsse.Keine Möglichkeiten unsere Kleider auszupacken weil nur ein Schrank, und der war voll mit ekligen Sachen wie Wolldecken.Aus dem Schrank kam ein modriger Geruch.Kühlschrank war viel zu klein und hat auch nicht richtig gekühlt.Wir waren schon nur zwei Personen und die Wohnung sollte für vier Personen sein.Terrasse war nicht sauber.Stühle waren sehr dreckig. Sehr viele Ameisen in der Küche,überall dann auch in unseren Lebensmitteln.Mussten sie selbst dann versuchen zu beseitigen was unmöglich war.
Your Foncia manager's answer
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Bonjour, Nous regrettons sincèrement votre expérience et nous nous excusons pour les désagréments rencontrés lors de votre séjour. Votre feedback est essentiel pour nous améliorer et nous prendrons les mesures nécessaires pour garantir la propreté et l'équipement adéquat de nos biens à l'avenir. N'hésitez pas à nous contacter afin que nous puissions trouver un arrangement et regagner votre confiance pour de futures locations. Votre confort et satisfaction sont nos priorités. Cordialement
Cap d'Agde
Cap d'Agde, capital of French seaside resorts
Situated at the foot of an ancient volcano, Mont Saint-Loup, in the Hérault region, the seaside resort of Cap d'Agde is the leading French tourist resort thanks to its capacity to accommodate over 175,000 tourist beds. Choosing to re...
You are having trouble accessing your account? Your password does not work?
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It’s simple, click on forgotten password. We’ll send you a link via email to reset your password.
Tip: you can’t find the email? Check your spam folder.
How to pay for your holiday?
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The payment space is totally secure with the Paybox / 3DsecureV2 system. It helps you make the necessary payment via:
– Bank card (recommended) – the property is then immediately booked in your name.
– ANCV (National Holiday Vouchers Agency) Connect – the property is then immediately booked in your name.
– French ANCV (National Holiday Vouchers Agency) holiday voucher cheques
– Bank transfer
– Bank cheque
For bank cheques, holiday voucher cheques and transfers, the property benefits of a 5-day pre-booking period, to give the agency time to receive your payment. Please be warned that beyond the 5 days, the pre-booking period will end and the property will be available once again to the wider public.
Having selected your payment method, you will be asked to accept all sales terms and conditions.
Once the booking (or pre-booking) is made, you will receive a recap email at the email address you have provided in your client account.
At what point does one purchase a cancellation insurance?
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The cancellation insurance must be purchased at the same time as the accommodation is booked. It cannot be added after payment is made (whether in part or in full for the accommodation).
You’d like to find out more about our 100% Zen Insurance? Click here.
How to make changes to or cancel your booking?
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For any changes to your booking regarding dates, location, participants: please contact you Foncia agency.
For the addition of any of the comfort or skiing services, please visit your tenant space.
To cancel your holiday, please contact your holiday lettings manager. COVID-19 cancellation conditions: click here.
How to access the details of your booking?
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To find the details of your booking, visit your tenant space which can be accessed from our website homepage.
You will have access to the details of your booking (amounts already paid, remaining balance due and services booked). You will be able to look at your accommodation.
You will also receive the rental agreement via email.
