Nous avons eu un logement extrêmement sale à notre arrivée !! Photos à l'appui. Malgré nos visites à l'agence et tout nos appels téléphoniques nous n'avons eu aucune aide de cette agence, impossible de manger dans le logement tellement celui ci était sale, nous y avons juste dormi.... j'attendais un geste commercial au minimum ! Mais rien.... 900 euros la semaine pour un studio dans un état déplorable...
Your Foncia manager's answer
expand_more
Bonjour, nous vous remercions d'avoir pris le temps de nous laisser un avis. Nous sommes très surpris de votre commentaire car nous proposons toujours qu'une équipe de ménage repasse si besoin. Nous remontons tout de même l'information aux équipes afin que cela ne se reproduise pas. Malgré tout, nous vous remercions pour la confiance que vous nous avez accordée. Bien cordialement.
L'équipe Location Vacances
« Manque de professionnalisme. »
JB 974
2022/09/21
J'ai loué un appart cet été qu'est resté dans son jus. Pas d'état de lieu ni entré ni sortie. Appartement ou tout l'électroménager est défectueux c'est une honte. Appart pas propre. Trop cher pour pour ce que c'est a fuir.
Argelès-sur-Mer et alentours
Argelès-sur-Mer, jewel of the Côte Vermeille
Let yourself be seduced by a holiday rental in Argelès-sur-Mer, a seaside resort located a few minutes from Spain, in the Pyrénées-Orientales. At the foot of the Albères massif and on the edge of the Mediterranean Sea, this Languedoc-Roussillon commune will particularly charm those who love swimming and walking. Stroll through the picturesque stre...
You are having trouble accessing your account? Your password does not work?
expand_more
It’s simple, click on forgotten password. We’ll send you a link via email to reset your password.
Tip: you can’t find the email? Check your spam folder.
How to pay for your holiday?
expand_more
The payment space is totally secure with the Paybox / 3DsecureV2 system. It helps you make the necessary payment via:
– Bank card (recommended) – the property is then immediately booked in your name.
– ANCV (National Holiday Vouchers Agency) Connect – the property is then immediately booked in your name.
– French ANCV (National Holiday Vouchers Agency) holiday voucher cheques
– Bank transfer
– Bank cheque
For bank cheques, holiday voucher cheques and transfers, the property benefits of a 5-day pre-booking period, to give the agency time to receive your payment. Please be warned that beyond the 5 days, the pre-booking period will end and the property will be available once again to the wider public.
Having selected your payment method, you will be asked to accept all sales terms and conditions.
Once the booking (or pre-booking) is made, you will receive a recap email at the email address you have provided in your client account.
At what point does one purchase a cancellation insurance?
expand_more
The cancellation insurance must be purchased at the same time as the accommodation is booked. It cannot be added after payment is made (whether in part or in full for the accommodation).
You’d like to find out more about our 100% Zen Insurance? Click here.
How to make changes to or cancel your booking?
expand_more
For any changes to your booking regarding dates, location, participants: please contact you Foncia agency.
For the addition of any of the comfort or skiing services, please visit your tenant space.
To cancel your holiday, please contact your holiday lettings manager. COVID-19 cancellation conditions: click here.
How to access the details of your booking?
expand_more
To find the details of your booking, visit your tenant space which can be accessed from our website homepage.
You will have access to the details of your booking (amounts already paid, remaining balance due and services booked). You will be able to look at your accommodation.
You will also receive the rental agreement via email.
